Raelin is a researcher and strategist with more than 25 years of experience helping companies develop a deep understanding of their customers through human-centered research and design.

Currently, Raelin is an Associate Teaching Professor in the Human-Computer Interaction Institute (HCII) at School of Computer Science, Carnegie Mellon University. Her goals are to help students develop critical thinking and empathic skills, build a strong methods-based foundation, and understand the drivers of business value, so that as professionals they can execute research in a manner that drives deeper behavioral and motivational understanding, and also clearly articulate the business value of that understanding.

Previous to joining Carnegie Mellon, Raelin managed UX research and strategy efforts at BNY Mellon, American Eagle Outfitters and her own digital firm, Sharp Creative, through which she consulted with companies in the healthcare, financial, industrial and consumer product sectors.